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Terms of Service

Last updated: October 23, 2026

These terms apply when you use DESEO ("we", "us"), run by DESEO Rentals, to ask for, compare, accept or pay for a rental, or to send offers as a rental company. By sending a request, creating an account or paying through us, you agree to them.

1. What we do

  • DESEO is a marketplace. Renters describe what they want; rental companies that we have checked send offers; the renter picks one.
  • We do not own or operate any boat, car, aircraft or property. The rental itself is a contract between the renter and the company whose offer was accepted. The company is responsible for the rental, its staff, its equipment, its licences and its insurance.
  • We review companies before they can send offers (for example, how long they and their crews have run trips), but we cannot promise that a company will always perform as agreed.

2. Your account

  • You must be at least 18 and able to enter a contract to use DESEO.
  • Give true details, keep your password private and tell us at info@deseorentals.com if you think someone else used your account.
  • A renter can have one open request at a time.

3. Requests and offers

  • Sending a request is free. You do not have to accept any offer.
  • Our team reviews each request before companies see it. Companies see your trip details only, never your name, email or phone number, until your deposit is paid.
  • A request stays open until you accept an offer or withdraw it. It does not expire on its own.
  • An offer shows the company's price, what is included, the extras you can add and its cancellation policy. A company may change or withdraw an offer until you accept it.

4. Prices and our booking fee

  • The full price is the company's offer plus any extras from that offer that you pick. Extras you pick are saved with your booking and charged with it.
  • We add a booking fee of 5% of the full price on top. Every offer and every payment screen shows the total you pay, including this fee, before you pay anything.
  • Prices are in US dollars.

5. Paying for a booking

  • When you confirm an offer you pay a deposit plus the whole booking fee, by card, through Stripe. The deposit is half of the full price, at least $500, and never more than the full price.
  • You pay the rest of the full price (the balance) in one of two ways: online through us until the day before the booking date (Miami time), or directly to the company on the day. Pay it only once. If you pay it online, the company must not ask you for it again.
  • Your booking is confirmed, and the company receives your contact details, once your deposit payment goes through.
  • We never see or store your full card number. Stripe handles it.

6. Cancellations and refunds

  • Each offer shows the company's cancellation policy (flexible, moderate or strict) before you accept. Refunds of the deposit and of any balance you paid online follow that policy.
  • If the company cancels, or cannot provide what it offered, we refund everything you paid through us, including the booking fee.
  • Otherwise our 5% booking fee is not refunded, because it pays for the service of finding and booking the rental.
  • Safety and weather decisions on the day belong to the company and its captain or staff. A new date or a refund then follows the company's policy.
  • To report a problem, use "Report a problem with this booking" on your booking page or email info@deseorentals.com. Our team replies within 24 hours.

7. For rental companies

  • We keep 8% of the full price of each paid booking, including extras. The renter's 5% booking fee is separate and never comes out of your money.
  • Renters pay the deposit to us. After Stripe clears that payment, our team sends you the deposit minus our 8%. If the renter pays the balance online, we send you that amount too, and you must not collect it again.
  • We send money only to the payout account you connect. Until you connect one, we hold your share.
  • Send only offers you can deliver, honour the price and cancellation policy you offered, keep your licences and insurance valid, and keep renters' details private.
  • The payout agreement you accept when you set up payouts also applies.

8. Things you may not do

  • Send false requests or offers, or pretend to be someone else.
  • Use another person's payment card without permission.
  • Harass renters, companies or our team.
  • Copy the site's data, try to break its security or get into accounts that are not yours.

We may suspend or close an account that breaks these rules.

9. Your information

Our Privacy Policy explains what we collect, who sees it, how long we keep it and how to ask us to delete it.

10. Text messages (SMS)

  • You agree to get text messages from DESEO Rentals in the chat on our website: choose text messages, enter your mobile number and tick the consent box. The box is never ticked for you.
  • We text you replies to your questions and updates about your rental request and booking, such as confirmations and reminders. We send offers and promotions only if you tick the separate box for them.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP to opt out at any time. Reply HELP for help. You can also reach us at info@deseorentals.com or (786) 882-3747.
  • Consent to receive text messages is not a condition of any purchase.
  • Carriers are not liable for delayed or undelivered messages.
  • Our Privacy Policy explains how we use your number. Mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

11. Limits on our responsibility

  • The site is offered "as is". We work to keep it running and accurate but cannot promise it will always be available or free of errors.
  • We are not responsible for what a company does or fails to do during a rental, or for injury, loss or damage that happens during a rental, except where the law does not allow us to limit this.
  • As far as the law allows, our total responsibility for any booking is limited to the booking fee you paid us for it.

12. Changes to these terms

We may update these terms. We will change the "Last updated" date and, for changes that affect money or your rights, tell account holders by email before they apply. Bookings already paid keep the terms that applied when they were paid.

13. Contact

Questions about these terms? Email info@deseorentals.com or call (786) 882-3747.

DESEO Rentals, 751 SE 11th Pl, Hialeah, FL 33010. All contact details.

14. Governing law

These terms are governed by the laws of the State of Florida, USA. Disputes go to the courts of Miami-Dade County, Florida, unless the law where you live gives you the right to use your local courts.